Category Archives: Computer

SharePoint 2010 – Usage Files Are Not Deleted And may Cause Timer Service Problems

The .usage logs are never deleted. There should typically be no more than 6 .usage files at any given time, but when you have this problem, you may find hundreds or thousands of usage logs in the logging directory.

You’ll see errors like this in the SharePoint ULS logs when the Usage Import timer job runs:

OWSTIMER.EXE (0x51A0) 0x59E4 SharePoint Foundation Usage Infrastructure a5rv High Failed to delete usage log file‘E:\Logs\ServerName-20130701-2117.usage’ after data import. Exception: System.IO.IOException: The process cannot access the file because it is being used by another process. at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileInfo.MoveTo(String destFileName) at Microsoft.SharePoint.Administration.SPProvisioningAssistant.MoveFileOrDirectory(FileSystemInfo fi, String newPath) at Microsoft.SharePoint.Administration.SPProvisioningAssistant.DeleteFileOrDirectory(FileSystemInfo fi) at Microsoft.SharePoint.Administration.SPUsageLogImporter.ImportUsageLogFiles(List`1 usageLogFileList)

Other symptoms include:
• Missing or incomplete Web Analytics data
• The “Microsoft SharePoint Foundation Usage Data Import” timer job never completes.
• The “Timer Service Recycle” timer job is never able to actually restart the timer service. It tries to pause the Usage Data Import job and cannot, so after ten minutes it skips the recycle.
• Memory bloat (leak) within owstimer.exe. You may see the timer service consume much more memory than normal. Restarting the timer service will bring it back to normal, but it will build up again over time.
• The “Diagnostic Data Provider: Trace Log” timer job intermittently does not import the ULS log data into the Logging database.


This happens when Windows updates KB2775511 or KB2682011 or KB2882822 are applied to the SharePoint servers.


The fix is in the December 2013 Cumulative Update for SharePoint 2010.  

If you look at the description for the Foundation package (which is included in the SharePoint server package) here:, you will see this description for one of the issues that are fixed:

“After you install hotfix 2775511 or hotfix 2682011 on a SharePoint Server 2010 server, the Usage Provider (.usage) files are not deleted from the file system. Additionally, the .usage files keep growing.”

This is a somewhat generic summarization of the problem that does not include all the known symptoms, but it does fix the issues described in this KB.

Here is the link to the KB and download:

What Is ccmsetup.exe

ccmsetup.exe is used by Microsoft System Centre Configuration Manager.

You might find this as a service running on a client computer.

It is usually found in a corporate environment where the client PC’s talk back to a Microsoft System Centre Configuration Manager server.

Overview Of Sophos Email Appliance Version 4.2.2

The rollout of the Sophos Email Appliance version 4.2.2 has started, this marks first phase in the goal of a single anti-spam engine for all Sophos email solutions. Sophos Email Appliance version 4.2.2 incorporates the latest Sophos Anti-Spam engine as well as improvements to Sophos Delay Queue scanning to improve protection against snowshoe spam.

Full release notes available here


  • The release will be staged with the completion of all upgrades expected to take between 2-3 weeks
  • User experience and any custom settings will be unaffected by the change
  • Systems will not require a reboot following the appliance update
  • As well as improvements to Anti-Spam techniques, this release will also include a change to the Email Appliance update process (HTTPS as opposed to HTTP). To ensure the update functionality of the Sophos Email Appliance, please configure your network to allow access on the new ports highlighted below in red:
Port Function Service Protocol Connection
80, 443 Software downloads HTTP, HTTPS TCP [Required] Outbound from appliance to internet

If you are using a third party web proxy with HTTPS scanning enabled, please exempt the following Sophos URLs from HTTPS scanning. This will prevent any errors when updating the Sophos Email Appliance:

The official Sophos article is available here:

Windows 10 Update KB4041676 [10th October 2017]

This update applies to Windows 10 Version 1703

October 10, 2017—KB4041676 (OS Build 15063.674)

This update should apply via Windows Update – If it does not, or you need to install this manually here is the direct download link.

Improvements and fixes

This update includes quality improvements. No new operating system features are being introduced in this update. Key changes include:

  • Addressed issue where some UWP and Centennial apps show a gray icon and display the error message “This app can’t open” on launch.
  • Addressed reliability issue that causes the AppReadiness service to stop working.
  • Addressed issue where applications that use the Silverlight map stack stop working.
  • Addressed issue where VSync prevents devices from entering Panel Self Refresh mode, which can lead to reduced battery life.
  • Addressed issue where user customizations (like pinned tiles) made to an enforced partial Start layout are lost when upgrading to Windows 10 1703.
  • Addressed issue where the Universal CRT caused the linker (link.exe) to stop working for large projects.
  • Addressed issue that prevents Windows Error Reporting from saving error reports in a temporary folder that is recreated with incorrect permissions. Instead, the temporary folder is inadvertently deleted.
  • Addressed issue where the MSMQ performance counter (MSMQ Queue) may not populate queue instances when the server hosts a clustered MSMQ role.
  • Addressed issue with the token broker where it was leaking a token that caused sessions to remain allocated after logoff.
  • Addressed issue where Personal Identity Verification (PIV) smart card PINs are not cached on a per-application basis. This caused users to see the PIN prompt multiple times in a short time period; normally, the PIN prompt only displays once.
  • Addressed issue where using the Cipher.exe /u tool to update Data Recovery Agent (DRA) encryption keys fails unless user certification encryption already exists on the machine.
  • Addressed issue where using AppLocker to block a Modern app fails. This issue occurs only with Modern apps that come pre-installed with Windows.
  • Addressed issue with form submissions in Internet Explorer.
  • Addressed issue with the rendering of a graphics element in Internet Explorer.
  • Addressed issue that prevents an element from receiving focus in Internet Explorer.
  • Addressed issue with the docking and undocking of Internet Explorer windows.
  • Addressed issue caused by a pop-up window in Internet Explorer.
  • Addressed issue where a Vendor API deleted data unexpectedly.
  • Addressed issue where using the Robocopy utility to copy a SharePoint document library, which is mounted as a drive letter, fails to copy files. However, in this scenario, Robocopy will copy folders successfully.
  • Addressed issue where MDM USB restrictions did not disable the USB port as expected.
  • Addressed issue where creating an iSCSI session on a new OS installation may result in the “Initiator instance does not exist” error when attempting to connect to a target.
  • Addressed issue where connecting to RDS applications published using Azure App Proxy fails. The error message is, “Your computer can’t connect to the Remote Desktop Gateway server. Contact your network administrator for assistance”. The error can occur when the RDP cookie size limit is exceeded. This update increased the size of the RDP cookie limit.
  • Addressed issue where USBHUB.SYS randomly causes memory corruption that results in random system crashes that are extremely difficult to diagnose.
  • Addressed issue that affects the download of some games from the Windows Store during the pre-order phase. Download fails with the error code 0x80070005, and the device attempts to restart the download from the beginning.
  • Addressed issue where the ServerSecurityDescriptor registry value does not migrate when you upgrade to Windows 10 1703. As a result, users might not be able to add a printer using the Citrix Print Manager service. Additionally, they might not be able to print to a client redirected printer, a Citrix universal print driver, or a network printer driver using the Citrix universal print driver.
  • Security updates to Microsoft Windows Search Component, Windows kernel-mode drivers, Microsoft Graphics Component, Internet Explorer, Windows kernel, Microsoft Edge, Windows Authentication, Windows TPM, Device Guard, Windows Wireless Networking, Windows Storage and Filesystems, Microsoft Windows DNS, Microsoft Scripting Engine, Windows Server, Windows Subsystem for Linux, Microsoft JET Database Engine, and the Windows SMB Server.

If you installed earlier updates, only the new fixes contained in this package will be downloaded and installed on your device.

For more information about the resolved security vulnerabilities, please refer to the Security Update Guide.

Known issues in this update

Installing KB4034674 may change Czech and Arabic languages to English for Microsoft Edge and other applications.
Microsoft is working on a resolution and will provide an update in an upcoming release.
Systems with support enabled for USB Type-C Connector System Software Interface (UCSI) may experience a blue screen or stop responding with a black screen when a system shutdown is initiated.


If available, disable UCSI in the computer system’s BIOS. This will also disable UCSI features in the Windows operating system.

Microsoft is working on a resolution and will provide an update in an upcoming release.


Microsoft is aware of a publishing issue with the October 10th, 2017 monthly security update for Windows 10 version 1703 (KB4041676) for WSUS\SCCM managed devices where Windows devices may fail to boot after installing this update


Customers that download updates directly from Windows Update (Home and consumer devices) or Windows Update for Business are not impacted.

We have corrected this publishing issue. For users who encountered issues please refer to the following article:

Windows devices may fail to boot after installing October 10 version of KB 4041676 or 4041691 that contained a publishing issue

The cumulative security updates have been validated. We recommend all customers take these cumulative security updates.

How To Fix Windows Update Error 0x80200056

You may get 0x80200056 error during Windows update.  This is a common upgrade error on Windows.

Suggested Fix

Method 1:

Close down the computer and re-try the updates again.

Method 2:

Run the System File Checker(SFC) scan, then re try the updates again.

The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them.

Use the System File Checker tool to repair missing or corrupted system files

Method 3:

Try manually reset the Windows Updates Components and check the issue status, the try again:

a) Press Windows Key + X on the keyboard and then select “Command Prompt (Admin)” from the menu.

b) Stop the BITS, Cryptographic, MSI Installer and the Windows Update Services. To do this, type the following commands at a command prompt. Press the “ENTER” key after you type each command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

c) Now rename the SoftwareDistribution and Catroot2 folder. You can do this by typing the following commands in the Command Prompt. Press the “ENTER” key after you type each command.

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

ren C:\Windows\System32\catroot2 Catroot2.old

d) Now, let’s restart the BITS, Cryptographic, MSI Installer and the Windows Update Services. Type the following commands in the Command Prompt for this. Press the ENTER key after you type each command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

e) Type Exit in the Command Prompt to close it.

Error 0x80200056

What Is Does This Site Host Malware ?

The domain and are owned and used by Google.  It is used for Google Ads – Lookup of domain owner here 

When you do a Google search for this domain a lot of stuff that shows up that seems to relate to malware (see image below) With topics like “How to delete pop-up completely from your system” and “How to delete pop-up completely from your system” and “ Removal Technique” and “How to Remove (Chrome/Edge/Firefox)” the list goes on…

The above examples take you to websites that want you to download (fake) software that will remove this, or ask you to run a tool to scan your PC for this, and any other random stuff you search for, they seem to have a fix for it !  Do not visit such sites or click any links on them, they will probably infect your PC with malware or a virus.

This site is NOT malware, it is just used to show adverts.  It is highly unlikely that you have been infected by malware from a Google Adsense advert.

You may also find lots of reference to this in your proxy server or firewall logs.  This is because most website host Google Ads and therefore there is a lot of requests to this domain.  It will probably appear in your top sites lists, alongside other ad and tracking code used by Google.

The site used to be owned by DoubleClick ad network, but Google now owns this.

If you suspect you have a virus or malware on your computer, do not click and links on random websites when searching for information, contact a computer repair specialist (like ourselves) to check and remove any issues.

Feature Pack 2 for SharePoint Server 2016

The Public Update for SharePoint Server 2016 (Feature Pack 2) is now out ! delivering several new features based on customer feedback and developer needs.

The update contains SharePoint Framework client-side web part support with classic SharePoint pages. For more information, see Overview of the SharePoint Framework and SharePoint Framework development with SharePoint 2016 Feature Pack 2.

It also contains the foundation of modern web part hosting and editing experiences, including core SPFx APIs, SPFx package deployment, and property panes.

To learn more about these enhancements refer to

Download Feature Pack 2 at

SharePoint Server 2016 is a collaboration environment that organizations of all sizes can use to increase the efficiency of business processes.  SharePoint Server 2016 sites provide environments that administrators can configure to provide personalized access to documents and other information. Search features enable users to find content efficiently regardless of the physical location of data.

Note : Feature Pack 2 contains all of the new features that shipped with Feature Pack 1. You don’t need to separately install Feature Pack 1 and then install Feature Pack 2. Feature Pack 2 is included in all future Public Updates for SharePoint Server 2016, beginning with the September 2017 Public Update.


You maybe getting the error 0x00000117 or VIDEO_TDR_TIMEOUT_DETECTED, if so please read all the information below on how to fix this issue.  This is a very common fault and we have seen it before.

What Causes This Error ?

This error is usually caused by a video card driver.

When Did This Error Start ?

Have you done a Windows update recently ? or manually updated the video card driver ?

How To Fix This Error

  • If you have recently installed Windows updates take a look and see if that update included anything relating to your video card software, if so uninstall that update.
  • Locate an updated driver for your video card.
  • Check the following on this Microsoft article.
  • Does this error only occur when you run a certain program ? If so this may help you to search online for a suitable fix.

Image result for 0x00000117

Windows Blue Screen Error STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED

This post provides information how to repair and troubleshoot the Microsoft Windows Blue Screen error “STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED”.

This issue occurs because of an NTFS file system memory leak issue. Specifically, when an application opens a file that has an oplock on it for modification in a transaction, NTFS will break the oplock and will leak nonpaged pool memory. This causes excessive memory usage and memory allocation failures.

If you have a Microsoft Windows blue screen error 0x0000001E, you may be able to gain some basic information on the code alone. For additional information, refer to Microsoft Support Article: How to troubleshoot a “Stop error code 0x0000001E KMODE_EXCEPTION_NOT_HANDLED)” error message. Troubleshooting from the Microsoft support site is re-published here for your convenience:

  1. Try to replace the driver that is identified in the STOP error message, either with a known good copy from your installation media, or with an updated version from the manufacturer.
  2. Disable the driver that is identified in the STOP error message or any newly installed drivers.
  3. Verify that any new hardware or software is properly installed. Disconnect the new hardware or replace it to see if this resolves the issue.
  4. If you have a video driver that was not supplied with the operating system, try switching to the standard VGA driver or a driver that is compatible with the operating system
  5. View the following Hardware Compatibility Matrix from the Microsoft web site to verify that all your hardware and drivers are compatible with the operating system.
  6. Run any system diagnostics that are supplied by your computer manufacturer, especially a RAM check. If this is a new installation of the hardware or software, contact the manufacturer for any requires updates for drivers or firmware.
  7. Disable all filter drivers, such as remote control software, antivirus programs, backup programs, and so on.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.


To isolate the cause, run PSA/ePSA diagnostics.
For detailed instructions on running PSA/ePSA diagnostics, refer to Dell Knowledge Base Article: Run Built-In Diagnostics for Your System.

Included below are generic troubleshooting steps. Not every Blue Screen error requires an Operating System reinstall. In fact most can be repaired. These steps are not specific to the actual code and may not be necessary for every Blue Screen error.

  • If diagnostics fail, access the Dell Interactive Support Agent and search the error codes to determine which part is causing the error.
  • If diagnostics pass, identify when the Windows Blue Screen occurs.
    • Pre-boot: To determine a faulty part, isolate the memory by connecting 1 module at a time, and isolate the hard disk by connecting a known good hard disk to the system until the faulty part is discovered.
    • Pre-logon: Boot into Safe Mode and disable all Startup entries. Isolate 1 Startup entry at a time until you find the causing agent.
    • Intermittent / post logon: Collect the minidump files by navigating to C:\windows\minidump and analyzing the minidump files using a tool called BlueScreenView developed by Nirsoft. You can also use Windbg and use the link to to set up the debug. Identify the causing agent and reinstall the appropriate driver or application. If the issue still persists, it may be necessary to perform a windows reinstallation.

Image result for 0x0000001E

Error 0x80070057-00000000-00000000 Outlook Meeting Request

When you try to send a meeting request from Outlook you get the following error :

Your message did not reach some or all of the intended recipients.

Subject:    Test Message


Sent: 29/03/2012 13:51


The following recipient(s) cannot be reached:

Smith John (Test) on 29/03/2012 13:51

This message could not be sent. Try sending the message again later, or contact your network administrator.  Error is [0x80070057-00000000-00000000].

To fix this you need to ensure that the sender of the request has picked the address from the global address book or if that does not resolve the issue try a /cleanprofile or /cleanfreebusy and this should resolve the issue.  I have seen this error on Outlook 2003 and 2007 so it may be on other version also.