Samsung To Recall All Galaxy Note7 Devices
Samsung To Recall All Galaxy Note7 Devices
This really only effects people in the USA but this is such a big world wide story it would be wrong not to report on it. After all the Note7 is the talk of the technology world at the moment.
Samsung said last month it pointed to a “battery cell issue” being the cause.
A report sent by the company to regulators was more specific, saying a production fault had caused some of the batteries to be slightly larger than intended, which had put pressure on them when they were fitted inside phones, according to a leak reported by Bloomberg.
The following has been issued by Samsung :-
Samsung has announced an expanded voluntary recall on all original and replacement Galaxy Note7 devices sold or exchanged in the United States in cooperation with the U.S. Consumer Product Safety Commission and in partnership with carriers and retailers. Since the affected devices can overheat and pose a safety risk, we are asking consumers with a Galaxy Note7 to power it down and contact the carrier or retail outlet where they purchased their device.
Consumers who have a Galaxy Note7 device can now exchange their phone for any Samsung smartphone, or receive a refund, under the terms of the expanded U.S. Note7 Refund and Exchange Program.
If you bought your Galaxy Note7 from Samsung.com you should click here to process your refund or exchange. If you have questions, you should contact us at 1-844-365-6197 and we can help you.
U.S. Note7 Refund and Exchange Program
Under the terms of the U.S. Note7 Refund and Exchange Program, you have the following choices and can take these next steps beginning October 13, 2016 at 3pm ET:
- Exchange your current Galaxy Note7 for another Samsung smartphone and replacement of any Galaxy Note7 specific accessories with a refund of the price difference between devices
- Obtain a refund at your point of purchase
In addition, you may be eligible for additional incentives described below:
What if I want to exchange my Galaxy Note7 for another Samsung smartphone?
As a sign of our appreciation for your patience and loyalty, we are offering up to a $100 bill credit from select carrier or retail outlets if you exchange your Galaxy Note7 for another Samsung smartphone, less any incentive credits already received.
What if I already exchanged my Galaxy Note7 for another Samsung smartphone?
If you already exchanged your Galaxy Note7 device for another Samsung smartphone, you will receive up to a $75 bill credit from select carrier or retail outlets in addition to the $25 you previously received.
What if I want a refund for my Galaxy Note7?
If you choose to obtain a refund, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
What if I want to exchange my Galaxy Note7 for another brand of smartphone?
If you choose to exchange your Galaxy Note7 for another brand of smartphone, you will receive up to a $25 bill credit from select carrier or retail outlets as a token of our appreciation and acknowledgement of your inconvenience, less any incentive credits already received.
Affected Devices
The expanded recall applies to all Galaxy Note7 devices – including the original and replacement. Because your safety is important to us, if you are currently using a Galaxy Note7, please power down immediately and participate in our U.S. Note7 Refund and Exchange Program.
Refund
Contact the carrier or retail outlet where you purchased your Galaxy Note7. If you bought your Galaxy Note7 from Samsung.com visit samsung.com/us. If you have any questions, contact us at 1-844-365-6197 and we can help you.
Contacts
You can contact the carrier or retail outlet where you purchased your device. If you bought your Note7 from Samsung.com or have questions, you should contact us at 1-844-365-6197 and we can help you.
Duncan is a technology professional with over 20 years experience of working in various IT roles. He has a interest in cyber security, and has a wide range of other skills in radio, electronics and telecommunications.