Tag Archives: BT

BT Staff Unable To Access Douglas Exchange In Glasgow For Next 8 Weeks

A serious fire took place in a nightclub in Sauchiehall Street in the centre of Glasgow, on Thursday 22 March 2018, causing extensive damage to the building. Due to concerns with the structural integrity of the building and risk of collapse, the authorities have restricted access around the site. This includes access to the BT Douglas Exchange situated in nearby Renfrew Street.

Currently, no Openreach, BT Group or any of its Communications Providers’ engineering personnel are able to access the exchange building itself.

The nightclub building is being demolished, but BT now understand that this will take between 6 to 8 weeks as it is likely to be a very painstaking operation, given the nature of the damage and the location of the building and its proximity to surrounding structures.

BT are continuing to triage all affected jobs and are progressing those that are not dependent on access to the Douglas Exchange.  Those which do require access and therefore cannot be completed are being rescheduled and BT are contacting those customers affected by any delay. BT will continue to monitor jobs on a case by case basis and look to take action for any emergency situations as appropriate.

Details of the fire can be found here

Broadband And Landline Customers To Get Automatic Compensation

Customers who receive poor service from their telecoms provider are to get automatic compensation, the regulator Ofcom has announced. From 2019 they will get £8 a day if a fault is not fixed which will be paid as a refund through their bill.

This is less than the £10 that was proposed when Ofcom started its consultation earlier this year.

Providers will also have to pay £5 a day if their broadband or landline is not working on the day it was promised.

If an engineer misses an appointment, they will have to give £25 in compensation.

Ofcom has estimated as many as 2.6 million people could benefit from the new rules.

The scheme is a voluntary agreement between Ofcom and broadband providers. But five providers – which between them have about 90% of broadband and home phone users as customers – have already signed up:

  • BT
  • Sky
  • TalkTalk
  • Virgin Media
  • Zen

The regulator also expects EE and Plusnet to join the scheme in due course.

Anyone wanting to obtain compensation under the current arrangements can find help on the Ofcom website.

UK Call Charges

UK Call Charges

Most people want to know how much a phone call costs, but many are unsure what the cost is and what the different numbers mean.  We have put together this list of useful websites relating to UK telephone call charges, and what the different numbers mean.

It is always best to check on your providers official website for specific call charges on the tariff or plan you are on.

https://www.gov.uk/call-charges – A page on the government website which indicates the call charge rates for numbers, they indicate the possible range of costs associated with a number.

http://consumers.ofcom.org.uk/phone/how-much-does-a-phone-call-really-cost/ – A page from the telecoms regulator Ofcom. Here you can enter the first few digits or a number and it will tell you how much the call will cost you.

http://www.bt.com/tariffguide  – UK tariff guide from BT.  Check what a call costs from a BT landline.

https://www.police.uk/contact/101/ – Call charges to 101 non emergency number.

https://en.wikipedia.org/wiki/Telephone_numbers_in_the_United_Kingdom – A list that shows what each area code is, plus explains other number formats.

http://www.bt.com/directory-enquiries/ – BT directory enquiries.  Lookup a number if you know a persons name and location.

http://www.saynoto0870.com – Lists alternative geographic numbers instead of 0870 (and others)  numbers for well known companies.  This can help save on your bills.

–           Please note we are not responsible for the information held on the above external web sites.  It is up to the site owners to ensure the sites are correct and up to date.


What Was A Party Line ?

What Was A Party Line ?

A party line was basically a way to share a phone line.

There were originally two types of party line on the automatic system.

1 – Common metering – where they both shared the same line circuit but had separate ringing to earth via either the B wire or the A wire (X and Y subscribers). To make a call on this system, the handset was just picked up and the call was dialled.

2 – Separate metering – where each party had their own line circuit but the earth was removed from the K relay contact preventing a loop from seizing the line circuit. Each subscribers telephone was fitted with a ‘Call exchange’ button. This earthed the appropriate A (Y party) or B (X party) wire to seize their line circuit (and hence effect metering on their meter). Ringing was still individual to each subscriber – the only common bit being the subscribers number from the selector multiple – with a cross to make put the ring current on the opposite wire for the ‘Y’ party.

There was no privacy. If one of the users was making a call, and the other picked up, they would hear the conversation (and be heard). Later on, a technology called WB900 came along. This shared the pair, by having a conventional DEL “audio” and a “carrier” sub, whose service was provided by a radio carrier down the pair. The transmitter/receiver at the carrier subs house, had rechargeable cells which were charged by the “Audio” subs line.

There was privacy and both parties could use the phone at once. However, if the Audio subscriber used his phone a lot, the carriers battery tended to go flat….

Later on, a fully digital system came along “DACS” which, digitised the pair between the exchange and the teeing point, for both customers. It does the job a treat for plain old telephony.  These were notorious for capping the maximum speed people could expect from their analogue modems, while surfing the net, ie 56k modems would only run at 28k. The only thing that was shared in a party line was the pair of wires from the exchange to the Cabinet (the green box in the street and the point at which the pressurized main cable from the exchange MDF is terminated on the ‘E’ side) This was only applicable to ‘Separate Metering’ – ‘Common Metering’ used a single line circuit as well as a ‘common’ cable pair.

Pairs were also shared as far as insulators on the pole route from the DP – not just to the ‘green Cabinet’.

“Inserts, Insulator – used inside Insulators No 16 and 22 when teeing shared service lines – See E.I. Lines Overhead E 3139”. The Insert was a round black composition block with a brass insert which accepted three wires at 120 degree spacing – the 40lb cadmium copper line wires.

Shared Service was provided for 2 reasons:-

1) Shortage of mains back from the PCP/SCP (Cabinet/Pillar) and was the most common.

2) Shortage of exchange equipment, that gave exclusive use. This meant the sharers were anywhere on the exchange area.

The term Party Line applied to more than 2 customers in rural, manual areas, and these had been removed once the exchange went auto. In a copy of the Service Instructions for 8/63 they are already shown as obsolescent. Even requests to take over a Rural Party Line were refused from 1961 onwards.

From what I was told by someone who worked in sales (1968-1972) they were instructed not to refer to Shared Service as a Party Line.

In the 1950/60’s Shared Service was provided by two further different types :-

1) Common Metering. If there was poor earth return then a bell set 41 was provided, at both properties, and the two customers had to agree their portion of the bill. There only being 1 meter. This form had been eliminated by the late 1950’s.

2) Separate metering. There was good earth return and the button seized the equipment and the relevant meter recorded the calls.

Good earth return was achieved by attaching wire to the lead water pipe coming into property an alternative was to drive a spike into the ground outside and attach it to that.

Liability to share.

Some Residential customers were not liable to share. Those who had had service prior to January 1948 were exempt. If they moved then they started out afresh at the new property, though.

All other Residential installations had a box completed on the providing/transfer advice note with the letters PP (Potential Party) entered (even though we were not allowed to refer to it as Party Line). That was recorded by the Routeing Officer on the Line Plant records to show this installation was liable. There were 2 other ones that come to mind and there may have been more. USS meant the installation was Unsuitable for Shared Service. Could have had a coin box, burglar alarm connected via block terminal, subs private meter etc.

Then there was VSS who was a voluntary sharer. They used the ‘phone very little and liked the 10 shilling (50p) reduction in rent in 1960’s. It later increased to £1 difference.

When a Line Plant enquiry form or call to the ‘Router’ was made and there were no pairs left he would supply a list of all the PP subscribers’ on that DP, if that was where the problem was. In the case of the ‘Cab’ having no mains we would look for a shared line that currently was without a partner. If there happened to be a ‘stop’* installation then that could be utilised or it meant selecting the person who had been connected the most recently and sending them a letter. If no response then an appointment would be made and both customers notified of the date. If the person, to share, obstructed the change then they were informed that service could be withdrawn and they normally then agreed.

* Stop is where the line is still connected and line plant exists but it is out of service in the exchange.

Many thanks to all the people from various telecoms groups who helped Duncan from SystemTek to compile this document.