The BBC is generally delivering its remit for audiences, but it must go further in areas such as transparency, taking creative risks and attracting young people – Ofcom’s annual report on the corporation has found.
The report assesses how the BBC is performing against a backdrop of significant change in the media landscape. Major growth in the use of online and connected devices, as well as superfast broadband, have enabled global online players such as Netflix and Amazon rapidly to establish themselves in the UK. YouTube now reaches more than 44 million people per month, while live TV viewing has fallen for six successive years.
But the BBC continues to play a central role across TV, radio and online platforms. More than nine in ten adults consume BBC content each week; on average, we estimate that people spend 2 hours 44 minutes with the BBC every day.
Audience satisfaction with the BBC is relatively high. Three quarters say they are satisfied with BBC radio (74%) and BBC websites and apps (75%), and just over two thirds with BBC TV (68%). A majority also agree that the BBC is delivering its ‘public purposes’ well.
Netflix, Amazon and Now TV now have more subscriptions than ‘traditional’ pay TV services. Source: BARB Establishment Survey, as published in Ofcom’s Media Nations 2018.