A software glitch is preventing the BBC’s iPlayer streaming service from running on many of Samsung’s smart TVs.
Affected owners are being advised to download a software update.
But the patch does not work on some older models, which will have to wait until next year to get a separate fix.
The BBC has said that it expects thousands, but not tens of thousands, of screens to be unable to use its catch-up service over Christmas as a consequence.
Samsung has advised that some TVs should start working again after installation of an automatic update, but that some owners would need to force the upgrade themselves via a settings menu.
Please note: The update process noted above will not work for the models listed below (sold 2013 to 2015). Samsung aim to provide an update for these models early in 2020.
SEK-1000/XC, SEK-2000/XC, SEK-3000/XC, UE82S9WATXXU, UE32S9AUXXU, UE40LS001AUXXU, UE32LS001AUXXU, UE24LS001AUXXU, LT24D390SW/EN, LT27D390SW/EN, LT27B551EW/XU