AWS launches Amazon Connect Health to reduce administrative burden in health care
Amazon Connect Health is a purpose-built agentic AI solution designed to handle the administrative work that gets in the way of care. It integrates with the Electronic Health Records (EHRs) clinicians use for patient verification, appointment management, patient medical history reviews, clinical documentation, and medical coding, while keeping humans in control at every step.
Amazon Connect Health is available around the clock, fluent in natural language, and ready to book appointments instantly, without hold music or having to leave a voicemail and wait for it to be returned.
Imagine a patient calls and says, “I want to see my doctor after work next week.” Amazon Connect Health understands the reason for the call, the patient’s context, and their preferences. It confirms who the patient is, checks their insurance, reviews patient and provider availability—and books the appointment while the patient is still on the line.
Amazon Connect Health combines the power of Connect, AWS’s AI-powered customer experience solution, with real time connection to the EHR. When a situation calls for a human touch—a medical concern, a complex request—it escalates seamlessly to staff. Health systems can customize exactly when and how that hand-off happens. The result: fewer abandoned calls, more patients who follow through on care, and staff freed to focus on what only humans can do.
Read more here – https://www.aboutamazon.com/news/aws/amazon-connect-health-ai-healthcare
I am one of the editors here at www.systemtek.co.uk I am a UK based technology professional, with an interest in computer security and telecoms.