Ofcom investigates Meta’s compliance with UK online safety laws

Ofcom has launched a formal investigation into Meta over concerns that it may have failed to properly assess the online safety risks associated with a new Instagram feature before its launch.

The UK communications regulator announced the investigation on 6th October 2026, focusing on Instagram Instants, a feature introduced by Meta in May that allows users to share content that disappears after it has been viewed.

The investigation will examine whether Meta complied with its legal obligations under the UK’s Online Safety Act by carrying out adequate risk assessments before introducing the feature.

Concerns Over Safety Assessments

Under the Online Safety Act, technology companies must assess the potential risks their services pose to users, including the possibility of people encountering illegal content. Platforms likely to be accessed by children must also consider risks associated with under-18s being exposed to certain harmful material.

These assessments must be reviewed before significant changes are made to a platform’s design or operation.

Ofcom is investigating whether Meta completed suitable and sufficient assessments covering both illegal content and risks to children before launching Instagram Instants.

The regulator has previously warned major online platforms that failing to assess the risks of significant changes before deployment could lead to enforcement action.

Ofcom Warns Technology Firms

George Lusty, Ofcom’s Director of Enforcement, said online safety assessments must take place before significant platform changes are introduced.

He stressed that safety should be built into the design of online services from the outset, rather than being added after a feature has been launched.

Ofcom said the investigation reflects its willingness to take action where there are concerns that companies may not be meeting their legal responsibilities.

Potential Penalties for Meta

The investigation will begin with Ofcom gathering and analysing evidence to determine whether Meta has breached its obligations.

If the regulator identifies a potential compliance failure, it will issue a provisional decision, giving Meta an opportunity to respond before a final determination is made.

If a breach of the law is established, Ofcom can require the company to take specific steps to address the failure and remedy any resulting harm.

The regulator also has the power to impose financial penalties of up to £18 million or 10% of qualifying worldwide revenue, whichever is greater.

Online Safety Under Scrutiny

The investigation highlights the growing regulatory pressure on social media companies to consider user safety when developing and introducing new features.

For Meta, the central question is whether the risks associated with Instagram Instants were properly assessed before the feature became available.

Ofcom has confirmed that it will provide further updates as the investigation progresses. The investigation is ongoing, and no final finding of non-compliance has been announced.